Refund policy

Every DeskCircuit desk mat is printed to order by our fulfillment partner, Printful. We currently ship to the United States only.

Misprinted, damaged or defective items

If your item arrives misprinted, damaged or defective, contact us within 30 days of delivery. Include your order number and a photo of the problem. Once we confirm the issue, we will send a free replacement, or a refund if you prefer. You do not need to send the item back unless we ask.

Lost packages

If your package has not arrived well after the estimated delivery window (about 8–15 business days from order), contact us. We will trace it with the carrier and, if it is lost, reship or refund it.

Change of mind or wrong size

Because each item is made to order, we cannot accept returns or exchanges for change of mind or a wrong size choice. Please check the size (16″×32″ or 36″×18″) before ordering.

Wrong address

Please double-check your shipping address. If a package is returned because the address entered at checkout was incorrect or incomplete, we can reship it, but the reshipping cost is paid by the customer.

Cancellations

Contact us as soon as possible if you need to cancel. We can cancel and refund only if the order has not yet gone into production.

How refunds are paid

Approved refunds go back to the original payment method. Your bank or card issuer may take several business days to show the refund.

Questions? Contact us from the store contact page.